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Terms and Conditions

Terms and Conditions – The Map Reading Co

Note:
We (and our legal advisers) have tried to write these Terms and Conditions in clear, plain English. If there is anything you do not understand, please contact us before making a booking.

Items shown as “Note:” are for information only and do not form part of the Terms and Conditions.

1. Acceptance of these Terms

You should read and agree to these Terms and Conditions before making your final decision to book a map reading course with us.

2. General Definitions

  1. The courses advertised are originated and operated by The Map Reading Co.
  2. The Map Reading Co is referred to as “TMRC”.
  3. “You” and “your” refer to all adults named on the booking and the parent or legal guardian of any children included.

3. Instructors

TMRC will ensure that all instructors are suitably qualified to teach and/or lead the course.

4. Insurance

  1. TMRC maintains insurance as required by law, including public liability insurance.
  2. This insurance does not cover personal injury, personal equipment, or personal belongings.

Note: You may wish to arrange your own insurance cover. You are strongly advised not to bring valuables on the course.

5. When is a booking made?

  1. A booking is made only when full payment has been received and a Course Confirmation has been issued by email.
  2. Until confirmation is issued, TMRC may amend course details or decline a booking.

Note: You should not make travel or accommodation arrangements until you receive your Course Confirmation.

6. The Agreement

Once a Course Confirmation is issued, a legally binding contract is formed between you and TMRC, governed exclusively by English law.

7. Changes and alterations

If changes are required, we will contact you using the email address supplied on the booking form.

8. Course information

All course information will be sent to the first adult named on the booking.

9. Promotional codes

  1. Promotional codes must be entered at the time of booking.
  2. Promotional codes cannot be applied retrospectively.

Note: Only codes entered on the booking form at the time of booking will be accepted.

10. Transfers

  1. TMRC may allow transfers to another person or another course at our discretion. This is not guaranteed and depends on availability.

Note: Transfers cannot be guaranteed if courses are fully booked.

11. Children

Public courses:

  1. Children must be aged 10 or over.
  2. Each child must be accompanied by a responsible adult.

Note: For example, if there are two children, there must be at least two accompanying adults.

Bespoke courses:

  1. Children under 10 may be permitted where agreed in advance.
  2. Responsible adults retain full responsibility at all times.

Note: On bespoke courses there may be more than one child per adult.

12. Medical and insurance

  1. You must inform us of any medical conditions that could affect your participation.
  2. Our instructors have liability insurance for the courses they lead, but this does not cover personal belongings. We recommend arranging your own insurance if needed.

Note: Some courses take place in remote terrain. Please inform us if route adjustments may be required due to physical ability.

13. Arrival time

  1. Start times are provided in your Course Confirmation.
  2. The course will start without late arrivals.
  3. No refund is given for missed sections.

14. Course prices

  1. Prices are published in good faith.
  2. Errors may result in cancellation prior to confirmation.
  3. Confirmed prices will not be increased.

15. Exclusion from a course

  1. Unsafe or disruptive behaviour may result in exclusion.
  2. No refund will be issued in these cases.
  3. Alcohol or non-prescribed drugs will result in exclusion.

16. Cancellations and refunds

  1. Our courses are leisure activities held on specific dates. Under UK law, the standard 14-day cancellation period does not apply once your booking has been confirmed. This does not affect your rights if the course is faulty or not provided as promised.
  2. Bookings made 7 days or more before the course may be cancelled within 24 hours for a full refund.
  3. Bookings made less than 7 days before the course cannot be cancelled.
  4. If TMRC cancels a course for reasons within our control, a full refund will be offered. If a course is affected by events beyond our control, we will try to provide alternatives, but a refund may not be available.
  5. COVID-19: If you are required to self-isolate and inform us at least 24 hours before your course starts (with evidence), you may join a later course or receive a full refund.

17. Events beyond our control

  1. Courses may be adapted for safety or environmental reasons, including bad weather.
  2. Events beyond our control may include war, civil disturbances, natural disasters, epidemics, government restrictions, or land closures.
  3. If your course is affected, TMRC will make every effort to inform you and provide alternatives. Refunds are not guaranteed in these cases.

18. Gift vouchers

  1. All gift vouchers must be used within nine months of purchase. Once redeemed, these terms apply to the recipient.
  2. Vouchers have a nominal cash value of £0.01. This does not affect your statutory rights.
  3. Vouchers cannot be split or combined.
  4. If the voucher is for multiple people, at least one person must be over 18, and children must follow the “Children” rules above.
  5. Vouchers may be used to book any course with availability.

Note: We recommend redeeming your voucher as soon as possible because courses often fill quickly.

19. Legal limitation

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.